Terms & Conditions
General
Article 1. Applicability
1.1 These General Terms and Conditions (hereinafter: Terms and Conditions) apply to all offers from, orders and agreements with dekoffiehoek , to the exclusion of any other general terms and conditions.
1.2 By using the website of dekoffiehoek, accepting an offer or placing an order, you accept the applicability of these Terms and Conditions.
1.3 The provisions of these Terms and Conditions can only be deviated from in writing, in which case the other provisions will remain in full force.
1.4 All rights and claims, as stipulated in these Terms and Conditions and in any further agreements for the benefit of dekoffiehoek, are also stipulated for the benefit of intermediaries engaged by the coffee corner and other third parties.
Article 2. Offers and conclusion of agreements
2.1 All offers from dekoffiehoek are without obligation and are subject to the availability of the products. Dekoffiehoek also expressly reserves the right to change the prices, in particular when this is necessary on the basis of (legal) regulations.
2.2 An agreement will only be concluded after acceptance of your order by dekoffiehoek. Dekoffiehoek is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, the coffee corner will notify you within ten (10) days of receipt of the order.
2.3 Information, images, announcements, provided orally, by telephone or by e-mail and statements etc. relating to all offers and the most important characteristics of the products are displayed or made as accurately as possible. However, dekoffiehoek does not guarantee that all offers and products are fully in accordance with the information provided, etc. Deviations cannot be grounds for compensation and/or dissolution.
Article 3. Pricing and Payments
3.1 The prices stated for the products offered are in Euros, including VAT and excluding shipping costs, unless otherwise stated or agreed in writing.
3.2 Payment can be made by credit card or via e-banking. More information can be found on the payments sheet.
Article 4. Right of withdrawal
After delivery of the product, the consumer can exercise his right of withdrawal without penalty and without giving reasons. The consumer has 2 deadlines that he must respect.
Period 1 : Within 14 days of the day of delivery, the consumer must indicate that he wishes to exercise his right of withdrawal.
Deadline 2 : Within 14 days after the consumer has notified that he wishes to withdraw from the contract, he must return the ordered items. ( De Koffiehoek, steenrotstraat 6 3212 Pellenberg , Belgium )
The consumer can choose how he wishes to inform De Koffiehoek about his right of withdrawal. ( recommended by e-mail )
The costs of returning the goods are the responsibility of the consumer.
If the consumer would return an item damaged, opened, incomplete or without original packaging to De Koffiehoek , De Koffiehoek will be able to claim compensation from the consumer that corresponds to the depreciation that the item has undergone. (see article VI.51, §2 of the Code of Economic Law)
A refund of the items will be made within 14 days of receipt of the items. The shipping costs will only be refunded if the entire order is returned. A refund will be made using the same payment method used to pay for the original order.
Article 5. Delivery
5.1 The delivery times specified by dekoffiehoek (1-2 working days) are those specified by our carriers such as Bpost, GLS,… and, except in cases of force majeure, we try to comply. Exceeding any delivery time does not entitle you to compensation.
If, for whatever reason, the delivery cannot take place within 30 days, the consumer can terminate the agreement. dekoffiehoek will then refund all amounts received.
Article 6. Retention
6.1 The ownership of delivered products will only be transferred if you have paid all that you owe to dekoffiehoek on the basis of any agreement . The risk associated with the products is transferred to you at the time of delivery.
Article 7. Complaints
7.1 The legal warranty is 2 years, unless a product has a shorter shelf life.
7.2 You have the obligation to check whether the products comply with the agreement immediately upon delivery. If this is not the case, you must notify dekoffiehoek in writing as soon as possible and in any case within 2 months after it was possible to find it, stating the reasons for the incident.
7.3 If it has been demonstrated that the products do not comply with the agreement, dekoffiehoek has the choice to replace the products in question with new products or to refund the invoice value thereof.
Article 8. Warranty and Liability
8.1 The statutory warranty applies.
Article 9. Force majeure
9.1 Without prejudice to its other rights, in the event of force majeure, dekoffiehoek has the right, at its own discretion, to suspend the execution of your order, or to dissolve the agreement without judicial intervention, by informing you of this in writing and without dekoffiehoek having to is obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to the standards of reasonableness and fairness. 9.2 Force majeure is understood to mean any shortcoming that cannot be attributed to the coffee corner, because it is not attributable to its fault and is not for its account by virtue of the law, legal act or generally accepted opinions.
Article 10. Orders/Communication
10.1 For misunderstandings, mutilations, delays or improper delivery of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between you and the coffee corner, or between the coffee corner and third parties, insofar as it relates to the relationship between you and the coffee corner, the coffee corner is Not liable, unless and insofar as there is intent or gross negligence on the part of dekoffiehoek.
Article 11. Applicable law and competent court
11.1 All rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, as well as these Terms and Conditions, are exclusively governed by Belgian law.
11.2 All disputes between the parties shall be submitted exclusively to the competent court in Belgium.