Right of withdrawal
After delivery of the product, the consumer can exercise his right of withdrawal without penalty and without giving reasons. The consumer has 2 deadlines that he must respect.
Period 1 : Within 14 days of the day of delivery, the consumer must indicate that he wishes to exercise his right of withdrawal.
Deadline 2 : Within 14 days after the consumer has notified that he wishes to withdraw from the contract, he must return the ordered items. ( De Koffiehoek,steenrotsstraat 6 3212 Pellenberg, Belgium )
The consumer can choose how he wishes to inform De Koffiehoek about his right of withdrawal. ( recommended by e-mail )
The costs of returning the goods are the responsibility of the consumer.
If the consumer would return an item damaged, opened, incomplete or without original packaging to De Koffiehoek, De Koffiehoek will be able to claim compensation from the consumer that corresponds to the depreciation that the item has undergone. (see article VI.51, §2 of the Code of Economic Law)
A refund of the items will be made within 14 days of receipt of the items. The shipping costs will only be refunded if the entire order is returned. A refund will be made using the same payment method used to pay for the original order.